Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused or tried within reasonable limits as determined by us.
Gift cards are non-returnable.
To complete your return, we require a receipt or proof of purchase. You may return any unopened product within 30 days of purchase with the original receipt, and you will receive a full refund of like purchase tender (minus shipping and handling). [Customer is responsible for return postage.]
We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements. A 15% re-stocking fee will be applied on all returns over $200.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at betsyhealth@betsyhealth.com.
Sale items (if applicable)
We will only refund the full amount paid for an item as indicated on the required receipt, which may include deductions for sales and special deals which were applied at the time of the original purchase.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at betsyhealth@betsyhealth.com and send your item to: 5730 Cypress Creek Parkway, Houston TX 77069, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Betsy’s Health Foods, 8220 Louetta Rd, Ste 136, Spring, Tx 77379, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Or Return In-Store
If you live in the Houston area, you may also return your product to our brick and mortar location (same address as above) in person. Just bring us your product and receipt, and our friendly sales staff will be pleased to help you.